Beginning in May 2026, the WV Department of Human Services will reach out to potentially impacted Medicaid members by mail, phone call, and email. You will not be asked to provide any personal information. If you’ve moved or changed your phone number or email address, please update your information by clicking here, or call 1-877-716-1212. To see samples of these messages, click here.
Beginning Summer 2026, the Centers for Medicare & Medicaid Services (CMS) are spreading awareness of these changes through text and email messaging, along with websites for each participating state. To see samples of these messages, click here. You can view West Virginia’s CMS site here.
